What is PDFGenius?
PDFGenius is a comprehensive online tool that allows you to convert, edit, and manage your PDF documents. We offer a wide range of tools including PDF to Word, Excel, PowerPoint, and more.
Is PDFGenius free to use?
Yes! We offer a Free plan that allows you to process 1 file per day (up to 5MB). For more features and higher limits, you can upgrade to our Basic, Standard, or Premium plans.
What file formats do you support?
We support a wide range of formats including PDF, DOCX, XLSX, PPTX, JPG, PNG, and more. Check our Tools page for a complete list.
How secure are my files?
Your security is our top priority. All files are transferred over a secure SSL connection and are automatically deleted from our servers after processing.
Can I use PDFGenius on my mobile device?
Absolutely! Our website is fully responsive and works great on all devices, including smartphones and tablets.
What happens if I upgrade my plan?
When you upgrade, you get instant access to higher file limits, faster processing, and premium features. Subscription changes are prorated, so you only pay for what you use.
Do you offer refunds?
We offer a satisfaction guarantee. If you're not happy with our service, please contact our support team within 7 days of your purchase for a refund.
Is my payment information secure?
Absolutely! We use Stripe for payment processing, which is PCI-DSS compliant and trusted by millions of businesses worldwide.
Do Basic Plan credits expire?
Basic plan credits never expire! Use them whenever you need, at your own pace.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, we cannot offer a refund for the remaining days of your subscription period.
How can I contact support?
You can reach our support team via email at Contact Us. Premium users get priority support for faster response times.